We are not currently experiencing any service issues. If you are having service issues, please get in contact via the Need Help chat box bottom right so that we can look into this for you.
Please be advised to check our Planned Engineering Works Page for up-and-coming works. Thank you.
Update from IWASP Scam Alerts
- Scammers are purporting to be EE either in phone calls or texts. The phone call will offer to reduce your direct debit if you sign up with them, all this will do is give access to your bank details to the criminals behind the scam. The texts is to “remind you that you have points that can be converted into prizes and they will expire shortly. It will ask you to click on a link – this is a SCAM do not respond to these criminal contacts
- If you are a business be wary about emails that claim to be sending an invoice for something you’ve ordered or received. The attachment may include malware, the link may take you to a fake website that could capture your details or the phone number could be registered as a premium rate number. If you receive an email that might fit this category, stop and think about whether you have actually ordered/received anything and if you are in any doubt find the company’s number online and contact them independently.
- Scammers are purporting to be the Council again to discuss any issues you may have with housing. This is potentially a phishing exercise where your information could be harvested and used at a later date in future scams.
- If you are looking for a tradesperson to carry out any work be very careful when searching the internet. We have found that some companies are providing a “dating” service for consumers and traders and the consumer is paying between £60 and £120 which they believe is a “call out “ fee but it is in fact a booking fee. The local trader wont see any of that money and when he arrives and discusses his call out fee the customer is shocked believing they have already paid it. You will never need to pay a fee up front for a local trader. If you do need anything fixed, built or repaired check out our Trader Approval Scheme for a trusted trader.
If you receive a call purporting to be your bank you should hang up, wait 10 minutes then contact your bank by calling 159 and then select the correct option for your bank – this is a secure way of verifying if it really was your bank contacting you
To report a scam text – forward the message to 7726
To report a scam email – forward the message to report@phishing.gov.uk
Scams can also be reported to Which – Which? – Scam Sharer
If you have lost money to a scam your first port of call should be to your Bank and Action Fraud.
Remember – STOP – THINK – CHALLENGE
Reporting a Scam
- For advice on scams call – Citizens Advice Consumer Helpline: 0808 250 5050
- To report a scam call – Action Fraud: 0300 123 2040
If you are concerned about somebody you care about or for more information on scams visit.
As of March 31st 2023, the number of reports received stand at more than 19,165,600 with the removal of more than 120,300 scams across 220,500 URLs.
We will analyse the content of the email you have sent to us and any websites it links to. If we discover activity that we believe to be malicious, we may:
- seek to block the address the email came from, so it can no longer send emails
- work with website hosting companies to remove links to malicious websites
- raise awareness of commonly reported suspicious emails and methods used with the help of our partners
Its good to know that when we do report these emails we are helping to prevent others becoming potential victims!
Stay Safe
Kind Regards,
WightFibre Customer Service Team
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