If you’ve already signed up to our brand new netgem.tv or are considering doing so, here’s a taster of what you can find on it this week…
WightFibre and Click4Internet Are Joining Forces
We are delighted to announce Click4Internet and WightFibre are joining together. WightFibre is the Island’s very own network operator serving the island since 2001. WightFibre’s reputation for customer service is service is second to none, currently receiving a score of 8.9/10 in the independent review website TrustPilot.
WightFibre will be taking ownership of the Click4Internet network shortly. We plan to introduce network improvements very soon to bring you the best possible broadband, phone and TV service on the island.
We are sure you will have lots of questions so we have produced a series of Questions and Answers which you can find at wightfibre.com/click4internet.
For now, your service will continue as normal although you should have already seen some service improvements over the last week or two. We will continue to make improvements to the network over the next few months. Best of all, the WightFibre broadband service is unlimited so you can now enjoy the best of the internet without needing to top up or worry about running out of data.
Contact numbers have changed. The WightFibre Sales Office number is 01982 240240. The WightFibre Customer Service number is 01983 242424. We are aware of some outstanding customer service problems. We hope to address them as a matter of priority.
Click4Internet would like to thank you for your loyalty over the last few years. We know we are putting you into the very good hands of WightFibre who will have the resources to make the Click4Internet network bigger and better than ever.
Worried about these changes? Don’t worry. Please review the changes at wightfibre.com/click4internet. If you still have any outside questions please give Tom or Lori a call on 01983 240 240.