We are part way through a programme of upgrading customers on our existing cable network to our new full-fibre network. If you have already been given a date for this we will honour this appointment. We are currently not booking any more upgrade appointments except by customer request.
There is one exception to this in East Cowes where a street cabinet was damaged by a vehicle. We are currently moving all customers connected to that cabinet to the new full-fibre network.
If you have been given an upgrade appointment and no longer wish us to enter your home to complete this please let us know by calling us on 01983 242424, by email to firstname.lastname@example.org or chat to us online via our website or Facebook.