Codes of Practice

Complaints & Disputes

Code of Practice Regarding Complaint Handling and Dispute Resolution for Domestic and Small Business Customers. Read online.

Disabilities

Special measures for end-users with disabilities. At WightFibre we take our responsibility towards disabled customers very seriously. Read online.

Non-Payment

WightFibre policy on measures taken to effect payment or disconnection. Read online.

Number Translation Services

Number translation services code of practice publication of prices of calls. Read online.

Premium Rate Services

Customer enquiries and complaints. Read online.

Sales & Marketing

Fixed-line telecommunications services. Read online.