Customer Service From Hell
If you thought BT customer service was bad, according to The Telegraph, Sky reportedly forced one unsatisfied customer to endure a 96-minute long conversation with a representative online last month just to cancel his account. And after all that, the customer still wasn’t able to actually cancel it.
You can read the full Telegraph article here including a full transcript of the chat with the Sky agent.
For some REALLY good tips on how to cancel your Sky contract, check out the customer service guru website.