Service Update

There are no known faults.

Update from IWASP Scam Alerts

A couple of unusual scams from Trading Standards this week:

A worrying scam from Action Fraud this morning,

  • Action Fraud is warning the public about a sharp rise in reports relating to fake emails purporting to be from Ofgem, the independent energy regulator for Great Britain. The emails claim that the recipient is due a rebate payment as part of a government scheme and provides links for the recipient to follow in order to apply for the rebate. The links in the emails lead to malicious websites designed to steal personal and financial information

All the emails display the email subject header “Claim your bill rebate now”. Offenders are using the Ofgem brand logo and colours to make the emails look as authentic as possible. However, the emails ask recipients to “apply for an energy bill rebate before September 2020”, which is what prompted many recipients to realise the emails weren’t genuine.

We are all struggling at the moment and it might be tempting to try to claim a rebate but DON’T engage this is a SCAM.

  • We have also been told that delivery scam texts are doing the rounds again they are requesting a shipping fee and asking you to click on a link – these are phishing scams designed to take your details which will be sold on to scammers around the world.

If you have vulnerable family, friends or neighbours please share these messages with them.

Stay safe

How to protect yourself:

  • STOP. THINK. CALL. If a family member or friend makes an unusual request on WhatsApp, always call the person to confirm their identity.
  •  You can report spam messages or block a sender within WhatsApp. Press and hold on the message bubble, select ‘Report’ and then follow the instructions.
  •  Never share your account’s activation code (that’s the 6 digit code you receive via SMS)

To report a scam text – forward the message to 7726

To report a scam email – forward the message to

Scams can also be reported to Which – Which? – Scam Sharer

If you have lost money to a scam your first port of call should be to your Bank and Action fraud


Stay Safe

Reporting a Scam

  • For advice on scams call – Citizens Advice Consumer Helpline: 0808 250 5050
  • To report a scam call – Action Fraud: 0300 123 2040

If you are concerned about somebody you care about or for more information on scams visit

Stay Safe

Kind Regards,

WightFibre Customer Service Team



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