Service Update

We are not currently experiencing any service issues. If you are having service issues, please get in contact via the Need Help chat box bottom right so that we can look into this for you.

Please be advised to check our Planned Engineering Works Page for up-and-coming works. Thank you.

Update from IWASP Scam Alerts

  • Be wary when ordering from magazines and catalogues selling products aimed at older or more vulnerable residents. One resident has reported that he recently ordered some medical supplies from one of these companies and in turn his information was passed to a 3rd party who have signed him up for a subscription to a rewards company. They offered him a magazine and didn’t tell him that this would cost him £19.99 monthly! Luckily his bank intercepted the payment and cancelled his card.
  • Companies that contact you to try to refund money you may have “lost” years ago will only want your bank details for one thing – to take money from it not pay a refund in – DON’T engage with these companies and NEVER give out your bank details over the phone
  • Reports come in regularly around Government grants for renewable energy, this could be phone calls out of the blue, leaflets through the door or somebody visiting you. Be very wary around any claims made, always do your own research and find a company that is trustworthy if you decide to go ahead
  • Phone scam advising that you have booked train tickets and if this wasn’t you press 1. DON’T engage with this – hang up straight away
  • Over the past couple of weeks we have seen reports of TV Licensing vans and officers around the Island. Residents have received very genuine looking information advising that they don’t have a TV license. If you are concerned that you don’t have a valid licence  do your own research, Check online
  • Lots of people have reported phone calls from scammers purporting to be health care workers or social workers trying to get residents to sign up for a “free” Medical Pendant. These items will never be free, its likely they wont work properly, you wont be any safer and money will be deducted from your bank account. If you or a relative would benefit from a personal care alarm then do your own research and find a reliable or local company that can provide this.

If you receive a call purporting to be your bank you should hang up, wait 10 minutes then contact your bank by calling 159 and then select the correct option for your bank – this is a secure way of verifying if it really was your bank contacting you

To report a scam text – forward the message to 7726

To report a scam email – forward the message to

Scams can also be reported to Which – Which? – Scam Sharer

If you have lost money to a scam your first port of call should be to your Bank and Action Fraud.


Reporting a Scam

  • For advice on scams call – Citizens Advice Consumer Helpline: 0808 250 5050
  • To report a scam call – Action Fraud: 0300 123 2040

If you are concerned about somebody you care about or for more information on scams visit.

As of March 31st 2023, the number of reports received stand at more than 19,165,600 with the removal of more than 120,300 scams across 220,500 URLs.

We will analyse the content of the email you have sent to us and any websites it links to. If we discover activity that we believe to be malicious, we may:

  • seek to block the address the email came from, so it can no longer send emails
  • work with website hosting companies to remove links to malicious websites
  • raise awareness of commonly reported suspicious emails and methods used with the help of our partners

Its good to know that when we do report these emails we are helping to prevent others becoming potential victims!

Stay Safe

Kind Regards,

WightFibre Customer Service Team