Service Update

We are not currently experiencing any service issues. If you are having service issues, please get in contact via the Need Help chat box bottom right so that we can look into this for you.

Please be advised to check our Planned Engineering Works Page for up-and-coming works. Thank you.

Update from IWASP Scam Alerts

  • Residents are receiving phone calls from callers claiming to be checking up on customers who have previously had insulation work done. The caller will be very pushy, trying to make an appointment to come and do a survey or a thermal check on walls and attics! These will not be qualified inspectors, they will always “find a problem” and will charge you to resolve it. NEVER engage with anyone calling about this and NEVER allow them access to your property. If you are at all concerned about your home and insulation speak to somebody at the Footprint Trust who will be able to advise you
  • Be wary of emails out of the blue from somebody you may know or may have known in the past – these will try to play on your natural curiosity, saying things like, sad news about…….. or heres some photos you might like to see. NEVER click on any links or attachments these will be scams
  • Be wary of any callers trying to sell you care packages using emergency pendants. If you would like to speak to somebody about help do your own research and use a reliable and trustworthy company.
  • It appears that scammers are impersonating the Isle of Wight Council, one caller has reported receiving a call and the scammer told her that she had overpaid her Council Tax and tried to get her bank details to carry out a refund. NEVER give out your bank details over the phone to a stranger that has called you – they wont be giving you a refund they will empty your bank account.
  • Scam calls can come from local numbers too – one 01983 number claimed that the resident had had a payment taken by Amazon and then a further £1000 from her bank account. This could be very worrying but NEVER be tempted to respond to the instructions it is a SCAM
  • ALWAYS be wary of cold callers – whatever they are trying to sell or buy – NEVER engage with a trader on the doorstep

If you receive a call purporting to be your bank you should hang up, wait 10 minutes then contact your bank by calling 159 and then select the correct option for your bank – this is a secure way of verifying if it really was your bank contacting you

To report a scam text – forward the message to 7726

To report a scam email – forward the message to

Scams can also be reported to Which – Which? – Scam Sharer

If you have lost money to a scam your first port of call should be to your Bank and Action Fraud.


Reporting a Scam

  • For advice on scams call – Citizens Advice Consumer Helpline: 0808 250 5050
  • To report a scam call – Action Fraud: 0300 123 2040

If you are concerned about somebody you care about or for more information on scams visit.

As of March 31st 2023, the number of reports received stand at more than 19,165,600 with the removal of more than 120,300 scams across 220,500 URLs.

We will analyse the content of the email you have sent to us and any websites it links to. If we discover activity that we believe to be malicious, we may:

  • seek to block the address the email came from, so it can no longer send emails
  • work with website hosting companies to remove links to malicious websites
  • raise awareness of commonly reported suspicious emails and methods used with the help of our partners

Its good to know that when we do report these emails we are helping to prevent others becoming potential victims!

Stay Safe

Kind Regards,

WightFibre Customer Service Team