Service Update

We are not currently experiencing any service issues. If you are having service issues, please get in contact via the Need Help chat box bottom right so that we can look into this for you.

Update from IWASP Scam Alerts

  • We have received a report about a particularly nasty scam, people on social media offering property to rent and taking deposits for properties that they don’t own. It is a challenging climate if you are desperate for somewhere to live, but don’t be rushed or pressured into making unwise decisions, carry out checks to ensure that the offer is genuine and legitimate.
  • Beware of fake websites – these can pop up on social media and Google and look very convincing. The most recent was an offer for up to 90% off Wilko, which has currently been in the news as closing down, hence making us think this would be genuine. Never rush into offers like this take some time to look at the site checking the website address and checking for reviews.
  • We’ve had a report about a potential scam call from the AA to ask for payment for renewal of membership. The resident knew that this wasn’t about to expire so realised it was a scam. Always be aware when any subscriptions, insurances or memberships are due to expire so that you don’t fall victim to scams like this.
  • We are being warned to be vigilant with increasing reports of Courier Fraud. Police have received 17 reports since the beginning of August with one couple losing £70,000. One victim reported receiving a phone call from someone claiming to be a police officer at a London police station who told him his cards had been cloned and he needed to withdraw money from two bank accounts for collection. Others have been told that their cards have been involved in fraudulent activity involving counterfeit notes and in each case the victims are told to withdraw cash from their banks which would then be collected by a “courier”. If someone calls claiming to be a police officer, ask for their ID number and police force. Wait at least five minutes before verifying details with the appropriate Force by calling 101 – do not use any number they provide. Ensure the call has disconnected as scammers will often leave the line open or use another phone altogether. A genuine police officer will not mind waiting while you check their identity (it’s a sign that it is a scam if the person becomes pushy or stresses urgency).
  • Beware of delivery scams, a member of the team received an email claiming that their parcel had experiences some “hiccups”. She hadn’t ordered anything but one look at the email address proved that this was a scam as it hadn’t come from a legitimate delivery company.

If you receive a call purporting to be your bank you should hang up, wait 10 minutes then contact your bank by calling 159 and then select the correct option for your bank – this is a secure way of verifying if it really was your bank contacting you

To report a scam text – forward the message to 7726

To report a scam email – forward the message to

Scams can also be reported to Which – Which? – Scam Sharer

If you have lost money to a scam your first port of call should be to your Bank and Action Fraud.


Reporting a Scam

  • For advice on scams call – Citizens Advice Consumer Helpline: 0808 250 5050
  • To report a scam call – Action Fraud: 0300 123 2040

If you are concerned about somebody you care about or for more information on scams visit.

As of March 31st 2023, the number of reports received stand at more than 19,165,600 with the removal of more than 120,300 scams across 220,500 URLs.

We will analyse the content of the email you have sent to us and any websites it links to. If we discover activity that we believe to be malicious, we may:

  • seek to block the address the email came from, so it can no longer send emails
  • work with website hosting companies to remove links to malicious websites
  • raise awareness of commonly reported suspicious emails and methods used with the help of our partners

Its good to know that when we do report these emails we are helping to prevent others becoming potential victims!

Stay Safe

Kind Regards,

WightFibre Customer Service Team



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