Service Update

28th January 2023 – 14:40pm – Full Fibre Outage – INCIDENT RESOLVED

All network monitoring systems have returned to showing normal service, no known outstanding issues. If your are still experiencing any issues, please give us a call on 01983 24 24 24.

We apologise for any inconvenience caused and thank you for your patience whilst we fixed the issue Kind Regards, Wightfibre Customer Services.

28th January 2023 – 13:39pm – Full Fibre Outage – UPDATE

Our network engineers have identified and rectified the issue. Service is being restored and you should start seeing your connection come back online shortly.

We apologise for the inconvenience and thank you for your patience whilst we work on getting the service back up and running.

Kind Regards,

Wightfibre Customer Services.

28th January 2023 – 11:51am – Full Fibre Outage

We are currently aware of an issue affecting a large number of customers broadband and telephone service.

Our network engineers are looking into the matter to identify the fault and resolve to bring customers back online. Further updates to follow.

We apologise for the inconvenience and thank you for your patience whilst we work on getting the service back up and running.

Kind Regards,

Wightfibre Customer Services.

Update from IWASP Scam Alerts

We are receiving lots of reports about doorstep sellers claiming to be ex cons and trying to sell household items. These have previously been know as Nottingham Knockers as this is where the scheme originated however the person at your door could be anyone so Trading Standards are warning you to avoid answering the door to them.

They will be trying to sell overpriced poor quality household items such as cloths, brushes, cleaners etc and are known to target elderly and potentially vulnerable residents, many of whom will buy something out of kindness or even intimidation. These “traders” can operate in teams and may well be gleaning information about the houses they knock on so that they can be targeted at a later date. They will pick up if you live alone, or if you go to get a purse full of cash for example.

  • NEVER trade with anyone on your doorstep and NEVER allow them access to your property.
  • If you don’t know whos at your door don’t answer it
  • Using a door chain can help with feeling safe at home and these can be easily installed. The Blue Lamp Trust provides free home security visits and advice to vulnerable and elderly people on the Island
  • NO Cold Calling Door Stickers can be used as a tool to prevent doorstep traders as it is an offence if a trader refuses to leave if a homeowner is displaying a sticker. These are available from trading.standards@iow.gov.uk

If a doorstep trader refuses to leave call the police on 101 and advise Trading Standards on 01983 823371

Please be on the lookout for the following scams and don’t fall victim to them

  • Reports of emails from the TV Licensing to say that your payments could not be taken and that you need to set up a new direct debit and asking you to click on a link to do so. This looks very genuine however if you click on the senders name the email address wont be a legitimate one. One of the residents contacted the TV Licensing team and they confirmed this was a scam. DON’T click on links in messages
  • A facebook warning about calls from somebody alleging to work for Building Control demanding money – he apparently gets quite aggressive. This is predominantly aimed at people in the building trade but please be aware that Building Control staff will never behave in that way
  • A couple of reports have been received from Island residents to say that they have received letters from Chartered Trading Standards Institute regarding investments purchased some years ago – we have checked with the Institute and they have confirmed that this is a scam and they wouldn’t contact residents in this way. Scammers have used their good name as they know they are a trusted organisation

If you receive a call purporting to be your bank you should hang up, wait 10 minutes then contact your bank by calling 159 and then select the correct option for your bank – this is  a secure way of verifying if it really was your bank contacting you

To report a scam text – forward the message to 7726

To report a scam email – forward the message to report@phishing.gov.uk

Scams can also be reported to Which – Which? – Scam Sharer

If you have lost money to a scam your first port of call should be to your Bank and Action Fraud.

Remember – STOP – THINK – CHALLENGE

Reporting a Scam

  • For advice on scams call – Citizens Advice Consumer Helpline: 0808 250 5050
  • To report a scam call – Action Fraud: 0300 123 2040

If you are concerned about somebody you care about or for more information on scams visit.

www.iwasp.org.uk

Stay Safe

Kind Regards,

WightFibre Customer Service Team


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