How do I view my bill?
Log in to My WightFibre at https://my.wightfibre.com/ and select Billing.
You can view and download your bills from there.
Why is my bill higher this month?
Compare the dates and individual charges on your bill with your previous bill and order confirmation. The total alone may not show what changed.
What to do
- Check whether the bill covers a different period or whether a discount has ended.
- Look for a package change, telephone usage, an adjustment or an unpaid amount shown on the bill.
- If a charge is unclear, contact Customer Service with the bill date and the line you want explained.
Invoices should be reviewed to see any additional usage charges or package changes. Customer Services can provide guidance and review invoices.
What does this charge mean?
If there’s something on your bill that you don’t recognise, let us know the name or description of the charge.
We’ll explain what it means if we have the information available.
If we need to look at your account to understand the charge, we’ll help you get in touch with Customer Services.
I need a copy of my invoice
If you need another copy of your WightFibre invoice, please log into the WightFibre portal and navigate to the Billing page.
