My Direct Debit failed
Your Direct Debit could fail for a number of reasons, including there not being enough money in your account or your bank declining the payment.
Check your bank account first to see whether your bank has provided any information about what happened.
If you’re not sure whether you still need to make a payment, please contact us. We can check your WightFibre account and explain what you need to do next.
When will my Direct Debit be collected?
Your Direct Debit collection date will depend on your account and billing cycle.
If you’re unsure when your next payment will be taken, please log into the WightFibre Customer Portal and review the Billing details.
How do I set up or change a Direct Debit?
If you need to setup of change your direct debit details, or collection date, please log into the WightFibre Customer Portal and navigate to the Billing page.
My Direct Debit hasn’t been taken
If you expected a payment to be collected but it hasn’t left your bank account, please don’t make another payment straight away unless you know the Direct Debit has failed.
Check your bank account first. If you’re still unsure, contact us and we can check the payment status.
I’ve cancelled my Direct Debit by mistake
If you’ve accidentally cancelled the Direct Debit you use to pay WightFibre, please log into the WightFibre Customer Portal to create a new Direct Debit.
