How do I change my payment details?
Log into My WightFibre at https://my.wightfibre.com, go to Billing and here you can change your payment details and payment date.
Please note changes made may not apply to the next bill depending on when this is due.
How do I pay my bill?
Bill payments are generally collected via Direct Debit. If you don’t have an active Direct Debit you can log into your WightFibre account to update the details here.
If you need to make a payment for a missed bill you may have received a payment link via email or SMS – follow this link to make payment.
Can I get a payment link?
Yes, if you need to make a payment, you can ask Customer Services for a payment link.
For your security, please don’t enter your card details directly into your conversation with Digi Dan.
When is my next payment due?
Your payment date depends on your billing cycle and how you pay.
If you’re not sure when your next payment is due, you can check your invoice sent via email or log into the customer portal to check your billing information.
What should I do if I am struggling to pay my bill?
Contact WightFibre as soon as you think you may have difficulty paying. Explain your circumstances so the team can discuss support and whether an agreed payment plan is suitable.
You can also ask whether you qualify for Essential Broadband, WightFibre’s social tariff.
