How do I restart my broadband equipment?
If you’re having connection problems, restarting your equipment is a good first step.
Switch off your router and FibreTwist and wait around 30 seconds.
Turn them back on and give them up to 10 minutes to reconnect fully before testing your internet again.
If you have Plume pods or extenders, give them time to reconnect as well.
My internet keeps disconnecting
If your internet keeps dropping out, first check whether it happens on all your devices or just one.
If only one device loses its connection, restart that device and reconnect it to your Wi-Fi.
If several devices lose their connection at the same time, restart your router and allow 10 minutes to reconnect.
If you can, connect a computer or laptop directly to your router with a network cable. If your wired connection stays connected but your Wi-Fi continues to drop out, the problem is more likely to be with your Wi-Fi coverage.
If your whole connection continues to drop out, please contact us and we’ll help you investigate.
My internet is down but there isn’t a reported outage
If there isn’t a known problem in your area, the issue may only be affecting your connection.
Check whether all your devices are offline. If they are, restart your router and FibreTwist, then give your equipment up to 10 minutes to reconnect.
If you’re still offline, please contact us and we’ll help you investigate.
