How do I check for a service outage in my area?
Check our Help & Support page for news of any work or faults in your area.
If there’s no known issue and you still can’t connect, contact us via Web Chat, WhatsApp or phone.
How do I check if WightFibre is aware of a fault?
If you think there’s a fault affecting your area, check our latest service information or contact us.
If we’re already aware of a problem, we’ll provide any information we currently have about it.
If there isn’t a known problem, we’ll help you check whether the issue is specific to your connection.
When will my service be restored?
If there’s a known problem affecting your service, we’ll provide restoration information when it’s available.
Some faults can take longer to fix than others, so we won’t give you a time unless we have reliable information available.
Check our latest service information for updates.
My neighbour is offline too. Is there an outage?
If nearby WightFibre customers have also lost their connection at the same time, there could be a problem affecting the area.
Check our latest service information to see whether we’re already aware of an issue.
If you can’t find any information about a problem in your area, please contact us.
