Plume

Plume pods/extenders help extend your Wi-Fi coverage around your home.

They work together with your WightFibre provided equipment to help your Wi-Fi reach areas that may be further away from your router.

Where you put your pods/extenders matters. Try to position them where they can still get a good connection rather than placing them directly into an area where you already have little or no Wi-Fi.

If one room has poor Wi-Fi, moving a nearby pod may improve your coverage.

The Plume Home app can help you manage your home Wi-Fi.

If you’re having trouble using the app, make sure you have the latest version installed and that you’re signing in with the correct details.

Restarting the app or your phone may also help.

Check that your Plume pod/extender is plugged in and has power.

Try restarting the pod/extender. If you’ve recently moved it, try moving it closer to your router or another working pod/extender.

Your Plume pods/extender need to be close enough to each other to communicate, so moving an offline pod slightly closer may help it reconnect.

If your Plume pod/extender still won’t connect, please contact us.

Make sure your phone or tablet is connected to the internet and that you’re using the latest version of the Plume app.

Close the app completely and open it again. Make sure you’re signing in using the correct details.

If you’re still having trouble, restart your phone or tablet and try again while you’re connected to your home Wi-Fi.

If your internet is working normally but you still can’t use the app, please contact us.

If you have areas of your home where the Wi-Fi signal is poor, another Plume pod/extender may help.

Before adding another Plume pod/extender, try moving your existing Plume pods/extenders to see if you can improve your coverage.

If you still have areas with poor Wi-Fi, please contact us and we’ll help you look at the options available for your home and package. Please note that additional Pods/Extenders may come at a monthly cost.