What do the lights on my router mean?
- Solid white: your router is connected and working
- Flashing white: your router is starting up or updating
- Red: there is no connection to the network
If the light stays red for more than 10 minutes, restart your router. If that doesn’t help, please reach out to Customer Service via Web Chat, WhatsApp or phone.
Note that during a reboot the router will cycle through Blue, Red, Green and when online back to solid white.
Should I leave my router switched on?
Yes. You should normally leave your router, FibreTwist and Plume pods/extenders switched on.
Your equipment is designed to stay connected so your broadband and Wi-Fi are available whenever you need them.
You don’t need to switch your router off overnight.
Can I move my router?
You can move your router within the limits of the cables connected to it, but avoid disconnecting or moving your FibreTwist.
Before moving your router, think about how the new position might affect your Wi-Fi coverage. A central, open position will usually give you better coverage than hiding the router behind furniture or inside a cupboard.
If you’re unsure about moving any of your WightFibre equipment, please contact us before disconnecting anything.
Can I switch off my FibreTwist?
You should normally leave your FibreTwist switched on.
It forms part of the connection between your home and the WightFibre network.
If you’re troubleshooting a connection problem, you may be asked to restart it. Otherwise, you don’t need to switch it off.
