Can I choose a specific time for an engineer appointment?
Engineer appointments are booked as either a morning or afternoon slot.
The morning slot runs from 8am until 1pm, and the afternoon slot is 1pm until 6pm.
We can’t guarantee a specific arrival time within the appointment window, but we’ll offer the most suitable available slot when your visit is arranged.
What should I do if my engineer has not arrived?
Our engineers occasionally run late if an earlier appointment takes longer than expected. If your booked appointment window has passed and your engineer hasn’t arrived, we can check the latest status of your visit for you.
I have an engineer appointment. What do I need to do?
If we’ve arranged for an engineer to visit your home, make sure an adult is available to provide access where needed.
If we’ve given you any instructions for the appointment, please follow these before the engineer arrives.
Can I change my engineer appointment?
If you can no longer make your appointment, please contact us as soon as possible.
We’ll check your appointment and explain the options available for rearranging it.
I’ve missed my engineer appointment
If you’ve missed an engineer appointment, please contact us.
We’ll check what happened and explain what you need to do next.
Will the engineer need to come inside my home?
This will depend on the reason for your appointment and the work that needs to be carried out.
If access to your home is required, make sure an adult is available for the appointment.
