Can I keep my existing phone number?
Yes, in most cases you can keep your number when you switch to us. Tell our sales team when you order and we’ll handle the transfer with your old provider.
Your old service keeps working until the transfer is complete.
Do I need permission to have WightFibre installed?
If you rent, or if installation may affect shared areas or someone else’s land, check the required permissions with WightFibre before the appointment.
Where work needs access to private land, a written access agreement called a wayleave may be required. Tell the team if a landlord, managing agent or landowner needs to approve the work.
Do not assume a broadband order gives permission for work to a property you do not own. Feel free to discuss with our Sales team for any guidance.
Do I need to cancel my old broadband when I switch to WightFibre?
If you use One Touch Switching to join WightFibre, give us your existing provider’s details when you order so the switch can be arranged. Within this switching process the cancellation of your old service should align with the installation of your WightFibre service.
Check the switch confirmation before taking any separate cancellation action. Read any charges or service information from your old provider. Ask WightFibre about keeping your telephone number and which services are included in the switch; do not assume an unrelated TV or other subscription will end. If in doubt you can contact WightFibre Sales to discuss further.
I’ve ordered WightFibre. What happens next?
Once you’ve placed your order, follow the information we send you about the next steps.
Depending on your property and the service you’ve ordered, we may need to arrange installation work before your service can start.
Keep an eye on the contact details you gave us when you ordered so you don’t miss important information about your service.
Can I change my order?
If you’ve placed an order and need to change something, please contact our Sales team.
We’ll check your order and explain which changes are possible.
What happens if installation work is needed outside my home?
The work needed can vary from one property to another.
If additional work is needed for your order, we’ll provide you with information about what happens next.
If there’s anything you’re unsure about, please contact us.
