Complaints

If you’re unhappy with any part of our service, please let us know so we have the opportunity to put things right. You can make a complaint by telephone, email, through our online contact options or in writing.

When contacting us, include your name and account details, a clear description of what happened, when the problem occurred, any other relevant information, and what you would like us to do to resolve it.

If you remain unhappy with the response, you may email complaints@wightfibre.com.

You can see our Complaints and Disputes information here.