Why can’t I hear a dial tone?
If you can’t heard a dial tone one you’re phone, try the following:
- Check the phone is plugged into the TEL port on the router, not the wall socket
- Check the router is switched on and the light is solid white
- Restart the router and wait 5 minutes
- Try a different phone or cable if you have one
My phone isn’t working
First, check that your phone is plugged in correctly and has power.
Restart your broadband equipment and give it time to reconnect before trying your phone again.
If you have another suitable phone available, try connecting that too. This can help you work out whether the problem is with your phone or your service.
If your phone still doesn’t work, please contact us.
I can’t make calls
Check whether you can’t call anyone or whether the problem only happens with a particular number.
Restart your phone and broadband equipment and then try making another call.
If you can call other numbers but one particular number doesn’t work, make a note of the number and what happens when you try to call it.
If you can’t make any calls, please contact us.
I can’t receive calls
If you can, call your home number from another phone.
Make a note of what happens. Does your phone ring? Does the caller hear an error message or an engaged tone?
Restart your phone and broadband equipment and then try again.
If you still can’t receive calls, please contact us and tell us what happens when someone tries to call you.
My phone has no dial tone
Check that your phone has power and that all the cables are firmly connected.
Restart your broadband equipment and wait for it to reconnect before you test your phone again.
If you have another suitable phone, try connecting that as well.
If you still don’t have a dial tone, please contact us.
