WightFibre Celebrates National Customer Services Week with 12 Staff Completing Customer Service Qualification.

By Zoe Stroud

WightFibre’s recently took part in the Institute of Customer Services National Customer Service Week.

The week long opportunity is to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. As members of the Institute of Customer Services, WightFibre are dedicated to providing exceptional customer services. By taken part, it the business see things from customers perspectives, from colleagues perspectives and how things work in different areas of the company.

WightFibre completed lots of different activities which included the Senior Management back to the floor. WightFibre CEO John Irvine spent a day on the phones in Customer Services. WightFibre COO Simon Poole spent a day with Installs.

In addition to getting involved with Customer Services Week, 12 WightFibre staff from across the business have recently passed a Nationally Customer Services Qualification. The qualification takes 3 months to complete and helps staff reflect and think about the impact and benefits interactions have holistically on them and the customer, the organisation, colleagues and personal development.

John Irvine WightFibre CEO said “The training takes commitment and dedication from the team and I am delighted and congratulate the team. This helps us reinforce our Because We Care ethos”.