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HomePass 2.0

HomePass 2.0

Accounts & Passwords

Create a new Guest password

How do I schedule an Internet Freeze for a device or person?

Create a new Internet Only password

Create a new Home Wi-Fi Password

How do I add or remove a person?

How do I assign a Primary Device to someone?

How do I disable or change a Wi-Fi password?

How do I share network passwords?

How do I transfer a device from one person to another?

Can I set different parental controls on a person, device or location level?

HomePass Assistance

Sense - Choosing your Motion Detection Devices

Does Online Protection secure my network against IP based threats?

How do I approve (unblock) a website?

How can I check the firmware version on my pods?

How can I delete my Plume data history?

How can I tell if someone is home?

How can I tell what events have been blocked by Online Protection?

How do I access my home's motion history?

How do I create rooms?

How does Adblocking work?

How does Online Protection work?

How do I view my speed test results?

How is Advanced IoT Protection different from Online Protection?

How does Plume's content access work?

Sense - How to adjust motion sensitivity?

How to delete blocked security events?

I see Advanced IoT Protection blocked an event. Now what do I do?

Sense Live View

Set a global or custom Internet Time Out

Setting up Port Forwarding

What do the colours of my ISP speed test results mean?

What does the health of my pod mean?

What is Privacy Mode?

Where can I view my Plume network status?

What if Advanced IoT Protection blocks a site that is actually safe?

Notifications

How do I set up Sense motion alert notifications?

Why am I not receiving Sense notifications when there is motion in my home?

Why am I still receiving Sense motion notifications while I'm home?

Why am I receiving Sense motion notifications when no one is home?