If your Direct Debit amount is different from what you were expecting, there are several reasons why this can happen. In most cases, the change is linked to a recent account update or billing adjustment.
Common reasons for a different payment amount
Your Direct Debit may change if:
- You have upgraded or downgraded your package.
- A promotional offer or discount has ended.
- A credit has been applied to your account.
- A previous balance has been added to your latest bill.
- A billing adjustment has been made following a service change.
Check your latest bill
Your latest invoice will show a breakdown of any charges, credits, or adjustments applied to your account. Reviewing your bill is often the quickest way to understand why the payment amount has changed.
Still unsure?
If you’re unable to identify the reason for the change, our Customer Services team will be happy to explain your bill and answer any questions you may have.
