WightFibre receives Age UK Isle of Wight Age Friendly Island Charter

WightFibre receives Age UK Isle of Wight Age Friendly Island Charter at the Legacy & Learning event on Thursday 19th September 2019. The evening, held at Lakeside Park Hotel, saw over 100 guests from across the Island’s statutory and charitable sectors come together to look back at 5 years of achievements, as well as look to the future.

The event celebrated the successes of Age UK Isle of Wight of which WightFibre are proud to be part of. WightFibre’s commitment is ensure all customer facing staff, across Sales, Installations, Service and Support will undergo age related training. We are proud members of the Age Friendly Island Steering group.

Simon Poole WightFibre COO said “Our age friendly island initiative is just a natural extension of ‘because we care’.  Working closer with Age Friendly Island we are able better understand some of the more specific needs of our elderly customers.  The tailored training delivered by the Age Friendly Island team ensures that all our of our customer facing staff are provided with the skills and understanding to ensure that we cater for all our customers needs.  We are already known for delivering exceptional customer service and this training builds upon a regular programme of professional training that also includes ‘Because we care’, Institute of Customer Service and Health and Safety. 1 in 6 of all households on the Island are occupied by a single person over the age of 65, access to the internet is key to these households and I want to ensure all of my teams are equipped to continue do all they can to help our customers make the most out of the services available to them.”

WightFibre CEO John Irvine being presented the Age Friendly Island Charter by Geoff Underwood, High Sherriff of the Isle of Wight.

Other Age Friendly Charters were also awarded to Isle of Wight Council, HMPS IOW, Wessex Cancer Trust, and Nine Acres Primary School by Geoff Underwood, High Sherriff of the Isle of Wight.

Emma Lincoln, Age Friendly Island Team Leader, said of the event:

“The Age Friendly Island Professional Event gives professionals from the public, private and voluntary sectors the opportunity to find out about the legacy and learning from this five-year project.

“Age Friendly is about shifting cultural attitudes and influencing policy and strategy change to support our older Islanders, and we now have clear evidence of this happening across the Island. I am delighted with how organisations are thinking about the needs of older people and taking action to embed Age Friendly practises in their day-to-day operations.”

This project is part of the Age Friendly Island partnership. Age Friendly Island is part of Ageing Better, a programme set up by The National Lottery Community Fund, the largest funder of community activity in the UK.